This Website is operated by De Kayu Candles (ABN 911 5113 9343) and provides you with
opportunity to browse and purchase various products that have been listed for sale through the
website and provides the service by way of granting you access to the content of our website.
All payments for De Kayu are to be made in Australian dollars.
You accept and agree the terms and conditions by remaining on this Website. If you do not agree
with the Terms, you must cease usage of the Website, or any of services, immediately. We reserve
Registration to use the Purchase Services
In order to access the Purchase Services, you may be required to provide personal information (such
as identification or contact details), including:
(a) Email address
(b) Preferred username
(c) Delivery address
(e) Payment Methods
You come to agreement that any information you provide to De Kayu Candles in the course of
completing the sale transaction or registration will always be accurate, correct and up to date.
Member of this website agree to be bound by the Terms.
Once you registered as a member, you will be granted immediate access. You may not use the
Purchase Services and may not accept the Terms if:
(a) you are not of legal age to form a binding contract with De Kayu Candles; or
(b) you are a person disqualified from receiving the Purchase Services under the laws of Australia
or other countries including the country in which you are resident or from which you use the
Your obligations as a Member
As a Member, you have the sole responsibility for protecting the confidentiality of your account
password and/or email address. Use of your password by any other person may result in the
immediate cancellation of the Purchase Services.
Any use of your registration information by any other person, or third parties, is strictly prohibited.
You agree to immediately notify De Kayu Candles of any unauthorised use of your password or email
address or any breach of security of which you have become aware;
You will not use the Purchase Services or Website for any illegal and/or unauthorised use which
includes collecting email addresses of Members by electronic or other means for the purpose of
sending unsolicited email or unauthorised framing of or linking to the Website
Terms of Sale
In using the Purchase Services to purchase the Product through this Website, you will agree to the
payment of the purchase price listed on the Website for the Product.
Payment of the Purchase Price may be made through Stripe, PayPal, Wire Transfer.
In using the Purchase Services, you confirm that you have familiarised yourself with, and agree to be
documentation provided by the Payment Gateway Providers.
Once payment has been confirmed, you will be issued with a receipt to confirm that the payment
has been received and De Kayu Candles may record your purchase details for future references.
Copyright and Intellectual Property
The De Kayu website, the Purchase Services and all of the related products of De Kayu Candles are
subject to copyright. The material on our Website is protected by copyright under the laws of
Australia and through international agreement.
De Kayu Candles retains all rights, title and interest in and to the Website and all related content.
Nothing you do on or in relation to the Website will transfer to you:
(a) Our business/trading name and domain name,
(b) Our designs or copyright of De Kayu Candles;
(c) Our right to use or exploit a business name, trading name, domain name.
Right of Withdrawal
We have right to withdraw or to cancel the order within 14 days to any of the non-customised
Products you have ordered from the website. You have a period of 14 days to withdraw from the
agreement with us without giving any reason if those products or services do not attribute to your
practical practices. This does not apply to the order of a customised/custom Product. To exercise the
right of withdrawal you must contact us on
De Kayu is committed to the protection of personal information provided through your use of the
Purchase Services and registration.
Provided information by you will only be used in accordance with this privacy statement as outlined
on The Privacy Act 1988 (Commonwealth), which regulates the way we handling of personal
information about individuals (customers). This includes the collection, use, storage and disclosure
of personal information.
Please be advised that we have the right to the photos of any personalised/ custom products that
we manufacture for you. When you purchase custom products from De Kayu you agree to the
photos of these products being used on the website and social media. Please advise at the time of
purchase if you do not wish for your custom products to be featured on the social media.
Please choose carefully as we do not offer refunds for change of mind.
However, if you are not satisfied or have chosen wrong selection, we offer exchange or may obtain a
refund if you specify the issues with your product including photos and detailed description to be
emailed to firstname.lastname@example.org.
Refund on the return of the Products within 5 days days where the Product packaging is unopened
and remains in a saleable condition. You acknowledge and agree that you are liable for any postage
and shipping costs associated with any refund pursuant to this clause.
You acknowledge that the Purchase Services offered take part the delivery through the use of third
party courier companies
You acknowledge and agree that De Kayu Candles is not the provider of these delivery and insurance
options. In the event that an item is lost or damaged in the course of the Delivery Services, we asks
that you: contact the Delivery Service Provider directly to request a refund or to claim on any
insurance options available; and contact us by sending an email to Delivery Provider outlining in
what way the products were damaged in transit so we are able to determine if the Delivery Service
Provider should be removed from the Purchase Services.
We thoroughly ensure that De Kayu products are of the highest quality. We have provided care
information on our products to follow when burning the candles. We take no responsibility for
improper use of any products outside of the De Kayu. The participant’s use of De Kayu products
acknowledges that they have read the care instructions for the product.
De Kayu may periodically send promotional emails about new products, special offers or other
information which we think you may find interesting using the email address which you have
We ensure that we do not direct market to anyone unless they have been given an opportunity to
opt out of receiving future direct marketing communications.