SHIPPING & PAYMENT

 

We offer FREE Shipping for retails only in Australia wide by Australia Post. After your order is processed and packed, it will take between 1-5 business days if you are within a metropolitan area. For all regional areas, please allow between 5-10 business days for your order to arrive. Pick up is available by arrangement if you live locally in the Perth region

Our payment options offer you flexibility, security, and the convenience of using our services. Choose to pay via credit card through Paypal, AfterPay, Laybuy or wire transfer.

You acknowledge that the Purchase Services offered take part the delivery through the use of third party courier companies You acknowledge and agree that De Kayu Candles is not the provider of these delivery and insurance options. In the event that an item is lost or damaged in the course of the Delivery Services, we asks that you: contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and contact us by sending an email to Delivery Provider outlining in what way the products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.

 
 
 
 

RETURN& EXCHANGE POLICY

 

Please choose carefully as we do not offer refunds for change of mind. However, if you are not satisfied or have chosen wrong selection, we offer exchange or may obtain a refund if you specify the issues with your product including photos and detailed description to be emailed to hello@dekayu.com.au. Refund on the return of the Products within 5 days days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.

 
 

CUSTOM ORDERS

 

Please contact us on hello@dekayu.com.au to place the order. We require deposit of 50% to confirm the order, the remaining balance must be paid once order completed or ready for delivery/pick up. Our pricing on our website is listed in Australian Dollars. Any orders placed with De Kayu are subject to availability.

 
 
 
 
 

WHERE IS IT MADE?

 

De Kayu candles are Australian made and owned. We are small business owner located in Maylands, Western Australia. We produced and handcrafted our candles from our home studio.