FAQ

Frequently asked questions

Wood Wicks candle, won’t stay lit, why?


Wooden wicks burn a bit differently than traditional cotton wicks do, and there are a few common issues that cause them to not stay lit. Please do not worry, if our wood wick candle won’t stay lit it’s probably because the wick is too long, or it needs to be trimmed clean of charred material( once burned) Please be reminded that it’s not the wood fueling the candle’s flame, it’s the wax. The flame is drawing the wax upwards through the wick, so if it’s not trimmed short and clean, the wax can’t make it to the flame. For optimal burn, please keep your wood wick trimmed to about ⅛” - this is shorter than you might think the wick should be.




How do I taking care of my candles?


CLICK HERE




Where is it made?


De Kayu candles are Australian made and owned. We are small business owner located in Maylands, Western Australia. We produced and handcrafted our candles from our home studio.




How Do I Place Custom/ Personalised Order?


Please contact us on hello@dekayu.com.au to place the order. We require deposit of 50% to confirm the order, the remaining balance must be paid once order completed or ready for delivery/pick up. Our pricing on our website is listed in Australian Dollars.

Any orders placed with De Kayu are subject to availability.




Where Can I Visit your store?


We currently don't have physical store, but you can visit our stockists! Click here to find our stockists!